Refund Policy

Due to the nature of our work — which includes custom design, strategy, and marketing services — we do not offer full refunds once a project has begun. However, we aim to be fair and flexible in all client relationships.

 

 

Deposits:

All projects require a non-refundable deposit before work begins. This covers project setup, planning, and initial development time.

 

 

Cancellations:

If a project is canceled before any design or strategy work begins, a partial refund (less the deposit) may be issued at our discretion.

 

 

Dissatisfaction:

If you’re unhappy with the direction of a project, we encourage you to reach out so we can make it right. We’re committed to transparent communication and client satisfaction.

 

Questions? Contact us at olsonmarketingindy@gmail.com